From your first call to the agent's photo sign-off, here's exactly what to expect when you work with Estate Care Australia.
Get in touch by phone, email or the form on this site. Tell us the property address, roughly what's involved, and your urgency. We'll confirm a site assessment time within a few hours — usually the same or next business day.
There's no cost and no commitment to the site assessment. We just need to see the property to quote accurately.
We visit the property with you (or with the agent or solicitor if you're not local). We assess the volume of contents, access conditions, any specialist trade requirements, and the condition of the property.
We'll recommend the right package and scope, measure the approximate waste volume, and provide a written fixed-scope quote — usually the same day. All inclusions and exclusions are clearly listed. No vague estimates.
Once you accept the quote, we send through our Executor Authority & Disposal Consent form for e-signature. This document confirms:
We collect the 50% deposit and we're ready to start — typically within 24–72 hours of signing.
We work through the property systematically — starting with the valuables inventory and heirloom set-aside, then clearance, then trades, then clean, then garden.
Every 24–48 hours we send you a photo update so you always know what's happening, even if you're interstate or unable to visit. Our workboard tracks every task by area. Donation receipts, disposal dockets and contractor certificates are collected throughout.
The midpoint payment (40%) is collected when works are well underway — typically when the clearance is complete and trades have commenced.
When the property is ready, we walk through with the agent or vendor advocate using our Sale-Photos Ready checklist. Nothing is signed off until the agent is satisfied. We then prepare your handover pack which includes:
Final 10% payment is collected at completion. The property is ready for listing.
Once the property is listed and a sale is achieved, minor issues sometimes surface during the conveyancing process. Our Platinum clients receive a complimentary 30-day minor defect visit. For other tiers, this is available as an affordable add-on.
We also ask all clients for a Google review and a brief testimonial — your feedback helps other families and executors find trusted help when they need it most.
You'll never wonder what's happening. Photo reports keep executors, agents and family members informed throughout the project.
Every valuable is photographed and registered before any disposal decision is made. Documents are sealed and handled with strict privacy compliance.
We work with charity partners to divert as much as possible from landfill. Your invoice will show the diversion percentage — a meaningful record for the estate.
A single, itemised invoice covering everything. No chasing multiple tradies, no separate cleaning invoices. One document for the estate file.
At Silver and above, we don't consider the job done until the agent signs off on our photo-ready checklist. If something isn't right, we fix it.
We understand this is a sensitive time. Our team is trained to work respectfully, discretely and with genuine care for the families and executors we serve.
We can typically start within 24–72 hours of receiving signed authority documents and a deposit. For urgent situations (aged-care move-outs, time-sensitive sales), we offer a 24-hour start on confirmed bookings. Call us directly on 0455 664 458 to discuss urgent requirements.
No. Many of our executors are interstate or cannot be present. We can coordinate access via the agent, install a key safe, or arrange access through the solicitor. Our photo updates mean you stay fully informed without being there.
All valuables, cash, jewellery and important documents are identified and photographed during our initial walk-through. They're set aside and secured immediately, before any clearance begins. We photograph each item and log it in the valuables register. Disposal requires explicit written consent from the executor.
Yes, but hoarding properties require a detailed site assessment before quoting. The volume of contents, access conditions and any hazards (sharps, mould, structural issues) all affect scope and price. We include a hazard clause in our quotes — if we discover something genuinely unforeseen, we put any variation in writing for your approval before continuing.
Yes — we work with agents, vendor advocates, probate solicitors and aged-care coordinators regularly. We're happy to liaise directly with your agent or solicitor to coordinate access, timing and the photo sign-off. For professional referral partners, we offer a Founding Partner Perk — ask us about it.
We service all Melbourne metropolitan suburbs from our Beaumaris base. This includes Bayside, the Eastern suburbs, Inner suburbs, Northern suburbs, Western suburbs, and the Mornington Peninsula. For properties beyond approximately 60km from the Melbourne CBD, a travel surcharge may apply — we'll include this in your quote.